ORDER

What is the status of my order?

We inform you about the order status by e-mail or in the form of a short text message. Messages are sent automatically the payment is received / we will accept the order for delivery / we will send it to you / or if we cancel it.

What is the delivery time of my order?

The delivery time is from 1 to 3 business days. If an assortment requires a longer delivery time - we inform about it on the product card.

How can I cancel my order?

The order can be canceled in your panel, an option available only for registered customers or by phone / email request - this will be done for you by the Customer Service department.

Can I combine orders?

For this purpose, please contact the customer support by phone.

Can I add an item to an already placed order?

At the moment, this option is not possible within one order. To change the amount of items ordered, cancel the order and submit it again.

What time can I contact the customer service department?

Our Consultants of the Customer Service department are available on business days, from Monday to Friday, from 8.00 am to 4.00 pm.

Do I have to register to place an order?

You can place an order by registering or without it. However, we encourage you to create an account.

I already have an account in the store, but I cannot log in. What to do?

One of the most common reasons for this situation is incorrectly entered login (e-mail address) or password to the store account. If despite the correct password, you cannot log in - please contact us at the address marcin.bialek@9fashion.pl we will certainly help.

I just placed the order. Can I add another item to it?

Unfortunately, it is not possible to add more items to the order placed. Place a new order and contact us by phone: +48 42 633-86-93 or write to: sklep@9fashion.pl If the second order is placed within 12 hours from the first, then we will waive the cost of sending the additional order.

I chose a personal collection in a stationary store, will I be informed when my order will be ready for collection?

Yes, we will inform you by SMS or by phone and we will send you a confirmation email.

Will I receive the tracking number after submitting the order?

Yes, this number will be sent in a separate email confirming the sending of items from the warehouse.

DELIVERY

Do you deliver parcels abroad?

For servicing foreign customers www.9fashion.com store is responsible

The courier came with the parcel but I was not at home. What should I do?

The courier should re-deliver to the indicated address twice more. This option is guaranteed in the service we send our shipments. Of course, this does not involve any additional fees for the recipient.

Is it possible to "postpone" the order shipment to a later date?

Of course it is possible, but only until the goods have not been completed in the warehouse and delivered to the courier. If the order is at the completions stage, please contact our customer service department at the address: sklep@9fashion.pl or by phone +48 42 633 86 93 We can postpone the orders by 7 days max.

Will the courier contact me before delivery?

Couriers do not have to contact the recipient before delivery, which is why we cannot guarantee it. In fact, it is an individual matter of every freight forwarder, but from experience we can say that a courier usually rings the recipient before delivery (usually in the morning).

Can I receive a parcel on Saturday?

Deliveries of orders are carried out only on business days.

ITEMS

Will the item be still available?

The availability of our items is updated on a regular basis. However, if you have a question about availability of a particular item, write us a message.

PAYMENT

What are the payment and delivery methods?

Our store offers payment via PayPal platform, traditional transfer and payment on delivery, we also have so-called.

Available delivery options are:
UPS courier,
Personal collection

I cannot complete my payment even though my order has been registered. What to do?

Please contact us by phone: +48 42 633 86 93 or email to: sklep@9fashion.pl

Can I receive an invoice with the parcel?

Of course, provided you select this option when placing an order and filling all fields with the data required to issue a VAT invoice. The document will be attached to the package

How can I make a payment?

You can pay via:

  • Traditional transfer
  • PayPal

What is the fastest shipping method?

If time is priority for you and you would like to enjoy your order as soon as possible, choose a quick transfer Paypal or payment on delivery and courier UPS. Remember that each item has its own individual delivery time. Delivery of a parcel by courier usually takes from 2 to 5 business days.

Can I collect my order in person?

Yes, the order can be picked up in person at the company's headquarters on ul. Legionów 119. In order to collect the order at the company's headquarters, please contact the store and wait for the order notification ready for collection.

MEASUREMENTS

How to choose the right size?

With each item there is a size chart, to choose the right size, download your measurements and compare them in the table, and then choose the range and size that suits your measurements or is close to them.

RETURNS / COMPLAINTS

Can I return the item if the size turns out to be wrong?

Every customer has the right to return the goods, detailed information can be found in the regulations

Can I exchange the item?

Yes, to exchange the purchased item, write to us at: sklep@9fashion.pl and you will receive detailed information on how to do it

How to report a refund?

The return can be reported via the online form available on the website or write to us at: sklep@9fashion.pl where you will receive detailed information

Has my returned parcel already arrived?

To find out whether the parcel has arrived, check the shipping number and contact the shipping carrier from which you sent the parcel. You can also contact us and find out if the parcel has arrived.

When will I receive a refund for the returned item/ s?

Refunds are made within 14 days from the date of receipt of the returned items to the account number from which payment was made for the order. In the case of payments via the PayPal platform, funds are returned to the PayPal account, in the case of payment on delivery to the account number given in the refund form.

How long are the complaints considered?

The complaint of the items will be considered within 14 days of receipt of the returned item. In exceptional situations, the complaint period may be extended to 21 days. After accepting the complaint, you will receive a notification to your e-mail address.

With which carrier to refund/ exchange?

The choice of the carrier is not imposed in any way, the choice depends on you.

What is the time length to make a complaint?

Complaints can be submitted up to two years from the time of purchasing the item. The condition for accepting a complaint is to have a receipt for the item in question, to submit a complaint.