We inform you about the order status by e-mail or in the form of a short text message. Messages are sent automatically the payment is received / we will accept the order for delivery / we will send it to you / or if we cancel it.
The delivery time is from 1 to 3 business days. If an assortment requires a longer delivery time - we inform about it on the product card.
The order can be canceled in your panel, an option available only for registered customers or by phone / email request - this will be done for you by the Customer Service department.
For this purpose, please contact the customer support by phone.
At the moment, this option is not possible within one order. To change the amount of items ordered, cancel the order and submit it again.
Our Consultants of the Customer Service department are available on business days, from Monday to Friday, from 8.00 am to 4.00 pm.
You can place an order by registering or without it. However, we encourage you to create an account.
One of the most common reasons for this situation is incorrectly entered login (e-mail address) or password to the store account. If despite the correct password, you cannot log in - please contact us at the address firstname.lastname@example.org we will certainly help.
Unfortunately, it is not possible to add more items to the order placed. Place a new order and contact us by phone: +48 42 633-86-93 or write to: email@example.com If the second order is placed within 12 hours from the first, then we will waive the cost of sending the additional order.
Yes, we will inform you by SMS or by phone and we will send you a confirmation email.
Yes, this number will be sent in a separate email confirming the sending of items from the warehouse.
For servicing foreign customers www.9fashion.com store is responsible
The courier should re-deliver to the indicated address twice more. This option is guaranteed in the service we send our shipments. Of course, this does not involve any additional fees for the recipient.
Of course it is possible, but only until the goods have not been completed in the warehouse and delivered to the courier. If the order is at the completions stage, please contact our customer service department at the address: firstname.lastname@example.org or by phone +48 42 633 86 93 We can postpone the orders by 7 days max.
Couriers do not have to contact the recipient before delivery, which is why we cannot guarantee it. In fact, it is an individual matter of every freight forwarder, but from experience we can say that a courier usually rings the recipient before delivery (usually in the morning).
Deliveries of orders are carried out only on business days.
The availability of our items is updated on a regular basis. However, if you have a question about availability of a particular item, write us a message.
Our store offers payment via PayPal platform, traditional transfer and payment on delivery, we also have so-called.
Available delivery options are:
Please contact us by phone: +48 42 633 86 93 or email to: email@example.com
Of course, provided you select this option when placing an order and filling all fields with the data required to issue a VAT invoice. The document will be attached to the package
You can pay via:
If time is priority for you and you would like to enjoy your order as soon as possible, choose a quick transfer Paypal or payment on delivery and courier UPS. Remember that each item has its own individual delivery time. Delivery of a parcel by courier usually takes from 2 to 5 business days.
Yes, the order can be picked up in person at the company's headquarters on ul. Legionów 119. In order to collect the order at the company's headquarters, please contact the store and wait for the order notification ready for collection.
With each item there is a size chart, to choose the right size, download your measurements and compare them in the table, and then choose the range and size that suits your measurements or is close to them.
Every customer has the right to return the goods, detailed information can be found in the regulations
Yes, to exchange the purchased item, write to us at: firstname.lastname@example.org and you will receive detailed information on how to do it
The return can be reported via the online form available on the website or write to us at: email@example.com where you will receive detailed information
To find out whether the parcel has arrived, check the shipping number and contact the shipping carrier from which you sent the parcel. You can also contact us and find out if the parcel has arrived.
Refunds are made within 14 days from the date of receipt of the returned items to the account number from which payment was made for the order. In the case of payments via the PayPal platform, funds are returned to the PayPal account, in the case of payment on delivery to the account number given in the refund form.
The complaint of the items will be considered within 14 days of receipt of the returned item. In exceptional situations, the complaint period may be extended to 21 days. After accepting the complaint, you will receive a notification to your e-mail address.
The choice of the carrier is not imposed in any way, the choice depends on you.
Complaints can be submitted up to two years from the time of purchasing the item. The condition for accepting a complaint is to have a receipt for the item in question, to submit a complaint.